Frequently Asked Questions
Do you offer free shipping?
Yes. Shipping is free on all orders, with no minimum purchase required.
How long does shipping take?
Orders are processed within 1–2 business days. Orders placed after 11:00 PM (CET/CEST) are processed on the next business day. Once shipped, delivery usually takes 6–8 business days, for a total shipping time of 7–10 business days. You will receive a tracking number by email as soon as your order has shipped.
How do I return an item?
You can return items within 30 days of receiving your order. Items must be unworn, unused and in their original condition, with tags attached where applicable. Email info@janife.com with your order number and the reason for your return, and we will send you the return instructions. Return shipping costs are paid by the customer unless the item is defective, damaged or incorrect. See our Refund Policy for full details.
When will I receive my refund?
Once we have received and inspected your return, your refund is processed within 10 business days via the original payment method.
How do I choose my size?
Each product page lists the available sizes and the size the model is wearing. Not sure which size to choose? Email info@janife.com and we will help you.
How can I contact you?
Email info@janife.com or call +1 307 393 4057. Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST), and aims to respond to all inquiries within 24 hours on business days.